Guides

learning hub

Lead Content Designer & Project Manager

COMPANY | Pip Decks® are confidence-boosting business toolkits

WORKED WITH | directly worked with the CEO, engineer & publishing team

PROBLEM | users lacked full understanding of product application

SOLUTION | Guides solve user understanding challenges by offering real-life examples, along with tips and extra learning support

Research

Conducted 50+ customer calls, creating journey maps and sorting insights thematically. Research informed Guides' content design and usability, while insights were shared company-wide via customer information cards.